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UnlockCode Wizard - My UnlockCode Never Worked

There are a number of reasons why your UnlockCode might not have worked when you received it. The good news is that the UnlockCode Wizard can get you a new UnlockCode that does work.

Make sure you have the latest version of each application that is having troubles. There are old versions of our applications out there, and you might have an old version. If you do, your UnlockCode might never work, or it might work for a while and stop working, etc. Before continuing, please make sure you have upgraded to the latest versions of the applications.

The UnlockCode Wizard can use your email address to look up your order. If you don't remember the email address you used when you placed the order, or if your email address has changed, email AcidImage Support directly.



** Enter the email address you supplied
with your original order:

(oldmail@yourhost.com)

If your current email address is different, enter it here,
otherwise you can leave this field blank

(currentmail@yourhost.com)


** Select the product name - if you are having trouble
with more than one product, use the UnlockCode
Wizard once for each product.



** Enter the 16-digit RegID displayed on the Register screen
for that product, after upgrading

The 16-digit RegID looks like this:
xx : xx : xx : xx : xx : xx : xx : xx




To help us find your order, enter your name
or the name that would appear on the order




If you know the HotSync name from your handheld, enter it here.
If you don't know what your HotSync name is, leave this field blank.




If you know your order number (e.g. "AC-2JHMJ-RTM42") enter it here.
If you don't know your order number, leave this field blank.




If you have any other comments or hints that might help us solve your problem, please enter them below.


** - required fields

Click here to start over
or quit the UnlockCode Wizard and return to AcidImage

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