Overview
AcidImage Pro enables you to view your fax and image email attachments directly on your handheld as easily as you would on your PC. AcidImage Pro seamlessly integrates with many Palm OS email solutions.
Most Palm OS email applications require the use of third party application such as AcidImage to view email attachments. AcidImage Pro is the application you need to view TIFF, JPEG, GIF and BMP file attachments.
Treo Smartphone
The Treo 600 and Treo 650 combine a full-featured mobile phone and Palm OS organizer with wireless applications like email.
AcidImage Pro is the perfect addition to the Treo for viewing fax and image email attachments.
A range of email solutions are available...
Basic: Treo Mail
The built-in email application on the Treo provides wireless access to POP3 email accounts.
Personal and Professional Use: SnapperMail
Access your email on your Palm OS PDA/Smartphone. SnapperMail connects directly to your mail server and retrieves mail complete with attachments.
Mobile Enterprise: GoodLink Enterprise Messaging
GoodLink lets mobile employees work from anywhere and stay up to date with Microsoft Outlook applications from their Palm OS handheld.
Red Mercury is a Good Technology Alliance Partner
Getting started [back to top]
Once you've unpacked your new Treo, there are a few things you need to do to get started.
- Install an email client (such as Treo Mail, Snappermail, etc.)
- Set up an email account with your email service provider
- Activate email data service with your mobile service provider
Now, all you need is a way to view your email attachments. Chances are your email application does not support all types of attachments. To be able to view TIFF, JPEG, GIF, and BMP files you need AcidImage Pro.
Download and install AcidImage Pro.
If you will need to view fax documents, make sure to install the Pro version. This is the version that supports the TIFF file format. Electronically delivered faxes are sent as .tif files.
With AcidImage Pro installed, you should now be able to view fax (TIFF) email attachments, in addition to image files (JPEG, GIF, BMP) directly on your Treo.
Receiving a fax [back to top]
In order to receive a fax via your email account, you will need to set up an account with a fax-to-email service provider. If you already receive faxes as email attachments on your PC, you are all set. Just make sure you receive your faxes as .tif files.
If you still receive your faxes the old fashion way, you should set up an account with one of these fax-to-email service providers. Depending on the company and package you choose, you will receive a unique fax number.
Faxes sent to your new fax number will be sent to your email account and you will receive the fax as an email file attachment.
Here are a few fax-to-email service providers that we like:
Most fax to email services support the .tif file format. If the .tif file format is not set as the default file type you may be able to configure your account to do so.
For example, if you use eFax to receive faxes via email, you can configure your eFax account to receive faxes as .tif files and view them directly on your Treo (or other Palm OS device). No eFax-specific software is required on your handheld, just AcidImage Pro.
Step by step instructions on how to receive and view TIFF fax format with eFax.
Viewing messages [back to top]
Each email client has a slightly different process for viewing mail messages. In general, from your Inbox, select an email message that you want to view.
With some applications, you may need to set AcidImage as the default viewer for selected file types. To associate AcidImage Pro with the file types that you would like it to open:
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- Launch AcidImage Pro
- Tap the "Menu" icon in the graffiti area
- Tap the "Options" menu item at the top of the screen
- Tap the "Receive Types..." option from the drop down menu
- Select the image file types you want AcidImage Pro to be associated with
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Getting attachments [back to top]
Most email clients do not automatically download the email file attachment. This saves time and space on your device and lets you choose if and when to download a specific file attachment.
Although the download process is handled slightly different depending on the email client you are using, you need to select the file attachment you want to view and download the file before you can view it.
GoodLink users need to use GoodLink version 3.0 to view email attachments with AcidImage Pro.
Viewing a fax attachment [back to top]
Once the file has been downloaded to your Treo, simply tap on the file name again. AcidImage Pro will automatically launch and load your fax or image.
| You can now use the features of AcidImage Pro to view your fax.
Zoom and Pan
To zoom in and out, tap the zoom tool icon in the lower left-hand corner (magnifying glass icon). Use the zoom tool bar to zoom in and out. Drag your stylus (or finger) across the screen to pan around. To hide the zoom tool bar, tap the "Hide" icon at the right end of the tool bar.
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View Multiple Pages
It is easy to view multi-page faxes. All pages of the fax will be available - just press the page down button (or "down" on a 5-way navigator) to view subsequent pages. Press up to view previous pages. If you are viewing a very large file, it may take a moment for the next page to load.
Note: Make sure you are in image view mode rather than in zoom-tool bar mode to view you want to view all the pages of your fax. Pressing the page up and down button while in zoom mode, will zoom-in and out of your image.
Refer to the AcidImage Instruction Manual for additional information.
Closing & saving a fax [back to top]
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To exit the image view and return to your email, simply tap the "Close" icon at the top right-hand corner of the screen.
Before you exit AcidImage Pro, you will be prompted with an option to save the image you are viewing in internal memory. If you would like to save the image so that you can view it again without having to open the email message, check the box to save the image. If you do not want to save the image, do not check the box. At this time, you can either exit to return to your email or you can stay in AcidImage Pro.
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Common questions [back to top]
Q. Can I use AcidImage Pro to open attachments received using GoodLink software?
A. Yes, you can open and view email attachments received using GoodLink software. Make sure you have the latest release GoodLink version 3.0 or higher.
Q. Can I use AcidImage Pro to open attachments received using the Sprint PCS Business Connection software?
A. In order for AcidImage Pro to open attachments received through wireless e-mail, it requires that the e-mail program send the attachment to the
Palm OS Exchange Manager on the handheld. At this time the Sprint PCS Business Connection software does not utilize the Exchange Manager which
is built into the Palm OS. For this reason, AcidImage Pro is unable to open attachments received using the Business Connection software.
Q. How do I view the subsequent pages of my fax?
A. Press the page down/ page up buttons (down/ up on a 5-way navigator) to view subsequent or previous pages.
Q. Why do I need AcidImage Pro?
A. Third party applications, such as AcidImage Pro, are necessary to view various types of email file attachments. Your email client may not support all the different types of file attachments. If you receive faxes via email, you need AcidImage Pro to view your fax documents. With AcidImage Pro you can also view JPEG, GIF and BMP files.
If you have any other questions, please send an email to support@acid-image.com
Information on receiving email attachments is available here:
Email Attachments 101: Getting started with wireless email and AcidImage
Back to AcidImage Home
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